Exchanges


Items can only be exchanged at The Kathyusha Store within 5 days of purchase depending on the item. Sales/discounted items cannot be exchanged or refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original condition and packaging. Several types of goods are exempt from being exchanged. 

If you wish to exchange the item via a delivery there will be a charge for exchange and delivery of the exchange item.To complete your exchange, we require a receipt or proof of purchase/payment, you must also contact the store directly as soon as possible. The store management can refused an exchange if product is not in original condition and not limiting to other factors. 

When making a purchase please ensure you select the proper size, colour and item. The store will not be responsible for customers selecting the wrong item/size/colour during purchase. 


Refunds

All Items cannot be refunded. Sales/Discounted items cannot be refunded as well. 

Sale/Discounted items

Sale or discounted items cannot be refunded or exchanged.


Shipping
Island-wide shipping is Available. Each zone has a separate delivery charge. Shipping costs are non-refundable. Please note local shipping takes 3-5 working days excluding weekends and holidays depending on the area. Same day shipping is not available. 

International Shipping charges also depends on the weight of the package and the exchange rate at the time of purchase. Please note shipping charges can change during peak seasons. International Shipping takes 5-8 working days depending on the country excluding weekends and holidays. 

Please be kind enough to note that due to local or international disasters or pandemics deliveries can be delayed and during these times refunds and exchanges are not allowed  

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